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Advisory Medical Information

thespa Birmingham is for 18 years old and above only; this is an adult facility, this also applies to use of thegym area. In order for us to advise you on the correct treatments, could you please advise us of any pre-existing medical conditions that may affect your treatment options at the time of booking. If you think you may be pregnant, are pregnant or are breast feeding, could you please let us know, as there are some treatments that are best avoided during these times. We advise the heat and hydrotherapy experiences not be used by guests under 16, during pregnancy or under medical supervision of any kind.


Arrival Time

To ensure you receive your valuable treatment time and receive your full treatment benefits, please allow at least 20 minutes to check in prior to your appointment. Due to our strict booking system, in the event that you may turn up late for your treatment, we will only be able to offer the remaining treatment time, but may still charge the full price of the treatment.


How to Spa

We recommend you bring two swimsuits for your spa day. Please bring as little valuable as possible. As thespa at the cube is not liable for any loss or damage to such items.


We politely request that you respect the right of other guests by switching all mobile phones to silent and refraining from smoking during your visit.


Gift Vouchers

Our team will be delighted to assist you in purchasing the perfect gift.  Spa gift vouchers can be ordered by telephone, in person or via the website.


Cancellation Policy

Please allow 48 hours notice for cancellation or rescheduling of treatments to avoid a fee of 100% of your service.  Failure to arrive will result in a 100% charge. Additionally, we require 72 hours notice to cancel a Spa Day Experience to avoid a 100% charge.

 

Got more questions to ask? Enquire us now.

We are happy to answer your questions!

FIND US

theclubandspa
The Cube
Mailbox District
Birmingham
B1 1RN

T: 0121 643 2200